Why Campus Answers exists for a college system
Students and staff ask the same questions in many places. This page explains the work, the values, and how a college starts.
Why Campus Answers exists for a community college system
Useful answers, from sources the college can stand behind.
Each college holds the pages, handbooks, and office pages its people trust. Answers should come from those approved sources, with a link under every answer so a reader can check it.
When an approved source does not cover a question, the assistant says so plainly and hands the person to the right office. That candor is the product.
One system holds a workspace per college, so each college keeps its own assistants, sources, and reports, while system governance can see totals across colleges.
Mission in one sentence and values such as show the source and say when we do not know
Campus Answers helps each college answer students and staff from its own approved sources, with links people can check and a clear handoff when the answer is not known.
Show the source
Every answer lists its sources with links and a review date.
Say when we do not know
A plain not-known message names the office that can help.
Keep each college in control
College staff approve sources and assistants and set data-use and retention rules.
Keep private questions private
Public answers use public approved sources only. Personal questions need sign-in.
Act on what was not answered
Reports show unanswered questions so staff fix the source, not the answer.
Build for every reader
The chat screen and widget are built for keyboard, screen reader, and phone use.
Pilot approach: list top questions, approve sources, build one assistant, review weekly
Start small, measure what people ask, then grow college by college.
List the top questions
Pick the questions staff answer most, for one job such as admissions and financial aid or IT help desk.
Approve the sources
Add each page or file, name the owner office, set the review date, and approve it before any assistant uses it. See the approve a source guide.
Build and test one assistant
Choose approved sources for that college only, write the welcome text, name the handoff office, and test questions in the test panel. See the build an assistant guide.
Review weekly
Read usage, satisfaction, and unanswered questions by college and assistant. Assign each gap, add or fix a source, and check the count in the next period.
Team by role and how support escalation works
Small team, named roles, clear escalation.
Project and technology lead
Owns the platform build, setup, and the pilot plan.
Security advisor
Reviews data-use rules, retention, and access for each college.
Network engineering
Covers college hardware, networks, and on-premises setup.
Company leadership
Authorizes the response and holds the company contact for the system office.
- Support calls are returned within 2 hours.
- Escalation goes from the support team to the technology lead, then to the security advisor.
- Support is remote, with on-site visits scheduled as needed.
Built by Majic Holdings, a sister company of Green Communications Contracting LLC
Majic Holdings builds Campus Answers for a community college system. Start with a guide or request a demo.